Hi there,

New Feature: Enhanced Communication System

What's New

We've redesigned our communication interface to make contractor interactions more efficient and feature-rich.

Key Improvements

- **File Attachments**: Upload and share documents directly in conversations

- **Refreshed UI**: Cleaner, more intuitive message threading

- **Rich Media Support**: Share images and PDFs seamlessly

- **Quick Actions**: Reply and resolve queries faster

How It Benefits Teams

1. Support Team

- Attach reference documents instantly

- Share screenshots for better explanations

- Track conversation history clearly

2. Operations Team

- Share route maps and schedules

- Upload revised invoices directly

- Keep all documentation in one thread

3. Contractors

- Submit proof of delivery easily

- Share vehicle documentation

- Access complete conversation history

Technical Details

- Supported file types: PDF, JPG, PNG, DOC

- Max file size: 25MB

- Secure file storage with encryption

- Instant preview for common file types

Getting Started

The new communication system is live. Access it through any contractor profile or dispute thread.

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Hi there,
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What's New

We've launched a streamlined dispute management system to help our teams process contractor disputes faster and more accurately.
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Key Improvements

• Inline Editing: Edit routes, depots, and payments directly without leaving the page
• Context-Rich View: See Amazon scorecard, vehicle rentals, and route completions in one screen
• Quick Actions: Process disputes with one-click accept/reject options

How It Helps Our Teams

Operations Team

• Review disputes with full context
• Make informed decisions quickly
• Track changes automatically

Finance Team

• Accurate payment adjustments
• Clear audit trail
• Faster payment cycles

Support Team

• Clear dispute status visibility
• Automated contractor notifications
• Easy access to dispute history

Getting Started

The new system is live now. Click any disputed invoice to access the new interface.

Need help? Contact the tech team

Hi there,

We’re excited to announce a new enhancement to our van rental system! Previously, rentals were billed only on a daily basis, which meant you often had to calculate multiple daily charges and enter them line-by-line on your self-billed invoices. This process could be time-consuming and prone to manual errors.

With our latest update, you now have the option to apply a single weekly charge. Instead of listing out each day’s rental cost, you’ll simply add one line reflecting the entire weekly amount. This streamlined approach not only reduces your administrative workload, but also eliminates the hassle of manually computing daily totals.

What’s Improved:

• Fewer Invoice Entries: Switch from daily line items to one consolidated weekly charge.

• Time Saved: No more adding up multiple daily costs—just one straightforward weekly amount.

• Reduced Errors: Simplifying your billing reduces the chance of mistakes in manual calculations.

We’re committed to making your van rental experience as efficient and user-friendly as possible. Start using weekly charges today and enjoy a smoother, more convenient invoicing process!

Hi there,

We’re excited to announce a game-changing feature designed to make fleet management simpler, more accurate, and more efficient. With Driver Route Evidences, you can now gain detailed insights from both pre- and post-trip photos, helping you stay on top of vehicle performance and route completions with ease.

What’s New?

1. Pre/Post-Trip Dashboard Photos

Drivers can now upload images of the vehicle dashboard before and after their shift. Our system will automatically extract key data, including current mileage and any dashboard faults. This allows you to monitor fleet mileage and quickly identify vehicle issues that need attention, ensuring seamless operations.

1. Route Completion Evidence

At the end of a shift, drivers will be prompted to upload evidence of their completed routes. This can be screenshots from apps like FedEx or Yodel, or photos of printed route sheets. Our platform will extract critical details like routes completed, stops attempted, and more—giving you full visibility into driver performance and delivery accuracy.

How does it help you?

• Track Fleet Mileage: Keep precise records and monitor vehicle usage for better maintenance planning.
• Identify Vehicle Faults Early: Extract dashboard data to address issues before they lead to costly breakdowns.
• Confirm Route Completion: Validate completed routes and gain confidence in your team’s productivity.

This new functionality is perfectly tailored for fleet managers and logistics coordinators who demand effectiveness and accountability in daily operations.

Don’t just manage—optimize. Experience the power of Driver Route Evidences today. [Learn More Here]

Hi there,

We are excited to announce a powerful enhancement to our payment processing system: Bulk Payment Export for Driver Invoices. This feature is designed to make your payment workflows more efficient, saving you significant time and reducing manual effort.

Feature Highlights:

• Seamless Bank Integration: Export payment files tailored to your specific bank’s format. Our system prepares the bulk payment file according to your bank’s requirements, ensuring a smooth and error-free upload.

• Automated Invoice Preparation: All invoices for your self-employed drivers are automatically generated by our platform. With a simple click of the Export button, you can compile all payments into one file.

• Time-Saving Efficiency: Eliminate the tedious task of manually entering payment details for each driver. This automation allows you to process payments in a fraction of the time.

• Error Reduction: Automated exports minimize the risk of manual entry errors, ensuring accurate payments and fostering trust with your drivers.

Benefits:

• Streamlined Payments: Simplify your payment process by consolidating multiple transactions into a single bulk payment file ready for your bank.

• Increased Productivity: Free up valuable time and resources by reducing administrative workload, allowing your team to focus on more strategic tasks.

• Improved Compliance: Maintain accurate financial records with systematically prepared invoices and payment files, aiding in transparency and auditing.

How It Works:

1. Automatic Invoice Generation: Our system creates invoices for all your self-employed drivers based on their completed work and agreed-upon rates.

2. Easy Export: Go to the payments section and click on the Export button. The system will generate a bulk payment file compatible with your bank.

3. Bank Upload: Log in to your online banking platform and upload the bulk payment file. Follow your bank’s procedures to process the payments.

4. Confirmation and Records: Once the payments are processed, our system updates the payment statuses, keeping your financial records up to date.

Getting Started:

• Immediate Availability: This feature is now live and can be accessed within your current payment workflow.

• Supports Multiple Banks: We support bulk payment file formats for various banks. If your bank isn’t supported yet, please reach out, and we’ll work on adding it.

Why This Matters:

The Bulk Payment Export feature is part of our commitment to enhancing your operational efficiency. By automating key aspects of the payment process, you reduce the potential for errors and speed up transactions, benefiting both your company and your drivers.

Hi there,

We are pleased to introduce a significant enhancement to our notification system: Notification Templates. This new feature is designed to streamline the process of sending email and push notifications to drivers, making your communication more efficient and consistent.

Feature Highlights:

• Template Library: Access a collection of pre-defined templates directly within the notification modal. These templates automatically fill in the subject and body fields, eliminating the need for repetitive copying and pasting.

• Custom Template Creation: Create and save your own templates tailored to specific communication needs. Customize messages for different scenarios and have them readily available for future use.

• Easy Integration: The template feature seamlessly integrates into your existing workflow. No additional training is required—simply select a template when composing a message.

Benefits:

• Time Savings: Reduce the time spent drafting recurring messages. Sending notifications is now faster, allowing you to focus on other important tasks.

• Consistency: Ensure uniform messaging across all communications. Templates help maintain a consistent tone and information, reducing the chance of errors or misunderstandings.

• Efficiency: Streamline your notification process with fewer steps. Quick access to templates means fewer clicks and less typing.

• Improved Productivity: By simplifying the communication process, teams can operate more efficiently, leading to increased overall productivity.

How It Works:

1. Access Notifications: Navigate to the notification modal as you normally would when sending a message to drivers.

2. Select a Template: Choose from the list of available templates in the new dropdown menu. The subject and body fields will automatically populate with the template content.

3. Review and Send: Make any necessary adjustments to the message, then send it out. The process is quick and intuitive.

Getting Started:

• Explore Default Templates: We’ve included a set of default templates to get you started. These cover common communication needs and can be used immediately.

• Create Your Own: If you have specific messaging requirements, you can create and save custom templates. This ensures that all team members have access to the most up-to-date and approved communications.

Why This Matters:

Implementing Notification Templates is part of our commitment to providing tools that enhance your operational efficiency. By reducing manual tasks and standardizing communications, your team can save valuable time and minimize the potential for errors.

Availability:

This feature is now live and available to all users. We encourage you to start using Notification Templates to experience the benefits firsthand.

Hi there,

We’re pleased to introduce our new Receipts Management Screen, designed to simplify your fuel expense tracking. Similar to Dext, this feature allows you to upload receipts, automatically scanning and extracting all the essential information. This streamlines the process of deducting fuel advances from drivers’ weekly invoices, saving you the hassle of manual data entry.

Benefits:

• Efficiency: Quickly upload and scan receipts.

• Automatic Allocation: The system identifies the driver and vehicle, assigning expenses automatically.

• Time-Saving: Reduce the time spent on manual data entry and reconciliation.

Hi there,

We’re excited to announce the launch of our Automated Right-to-Work Check feature, designed to streamline your onboarding process for self-employed drivers. This new tool automatically verifies the right-to-work status in the UK, uploading driver evidence directly to their profile. It checks validity and extracts the timeframe for UK work eligibility, or confirms indefinite eligibility.

Key Benefits:

• Time-Saver: Reduce manual effort with automatic uploads and checks.

• Compliance Assured: Stay on top of UK work eligibility regulations.

• Proactive Reminders: Get alerts when rechecks are needed.

This update is now live and ready to enhance your onboarding workflow.

Hi there,

We are excited to announce a new feature that will greatly improve our clients' document management experience. With our latest release, clients can now delete signature requests directly from their driver profile. This highly requested feature gives clients more control and flexibility when managing important documents.

No longer will clients have to navigate through multiple pages or contact customer support to delete a request. This new feature streamlines the process and makes it more efficient for clients to keep their records up-to-date.

We are committed to continuously improving our platform, and this feature is just one example of how we are listening to our clients' feedback and making their lives easier. Try out this new feature today and see the difference it makes in your document management process!

Hi there,

Excited to share that we've enhanced our scorecard readings! 📈🎉

Stay tuned for more updates on our progress. #Improvements #DataAnalysis